On this page, the terms “Siuslaw Broadband,” “we,” “us,” or “our” refer to Siuslaw Broadband, LLC. The term “you” refers to you as a subscriber to the Service. The “Service” refers to the Internet Access Service.

Information required for operations

Siuslaw Broadband requires certain information, such as your name and your contact information for billing purposes, in order to provide this service. Information that identifies you (your name and address, your email address, and credit card information, for example) is provided only to Siuslaw Broadband and the appropriate third parties necessary to provide the service.

Transmission of Information

Siuslaw Broadband uses information that you provide to Siuslaw Broadband’s support software to assist you with technical support for the use of the Service. When you make use of the Siuslaw Broadband supplied support software and forward a request for assistance or choose to chat with a technical support representative, the support software records certain information relating to the request and interaction. You have the choice to provide any information to the support software or a support representative, and you have the ability to confirm your decision before sending any information to our systems. The information collected by the support software is limited to the hardware and software configurations of your computer systems and to any e-mails you send or discussions you type during a live support session. This information is available only to authorized personnel for maintaining and supporting the use of the Service. Siuslaw Broadband also provides customer contact and support pages about the Service that you can use to communicate with Siuslaw Broadband for technical support. Siuslaw Broadband uses the information provided by you to support your use of the Service. Siuslaw Broadband may also offer or provide software directly or through third parties for your use in connection with the Service. In certain cases, at your request or with or without prior notice to you, Siuslaw Broadband may configure your Service, Equipment, or Service-related equipment to resolve a technical support issue or otherwise render or deliver the Service. Siuslaw Broadband may perform these configurations remotely over the Internet or via the Service.

Preferences

We store information that you provide to personalize your settings on the Service so that you don’t have to change these settings each time you use the Service. We do not share your preferences with third parties except for our suppliers or service providers or other third parties who may provide certain components of the Service.

Cookies

Cookies are small files stored on a computer’s hard drive to simplify and improve a user’s Web experience. A website may store information in a cookie about your computer configuration so that it can more efficiently provide information to you the next time you visit the site. Or, your browser program might save a cookie with your username and password so that a website’s server will automatically recognize you the next time you access the site.

Siuslaw Broadband uses cookies, among other things, to remember some of your personalization preferences and Service plan features. Siuslaw Broadband does not store your name or other personal information in cookies.

Websites

When you access the Internet using the Service, you will be visiting websites provided by individuals and businesses other than Siuslaw Broadband. Siuslaw Broadband is not responsible for the privacy practices of these websites. We encourage you to be aware when you leave our website and to read the privacy policies of every website you visit that collects personally identifiable information about you, whether the site is provided by Siuslaw Broadband or someone else.

Security

In no case will Siuslaw Broadband or one of our authorized service providers ask you for your password in an e-mail or over the telephone. Do not give your password to anyone in an e-mail or over the telephone.