Thanks to all of our wonderful customers, Siuslaw Broadband continues to grow leaps and bounds directly from your referrals and the wonderful word-of-mouth advertising you provide. You have nominated us 3 years in a row for the Excellence in Customer Service Award through the Chamber of Commerce and we hope to be nominated again (and win!) this year.
As we have continued to grow, we have begun to push the limits on some of our network segments. This was experienced by a number of our customers when one of our radios on our main tower failed a few weeks back and performance was significantly degraded until we were able to climb the tower and swap the failed equipment. We have a number of radios on the tower and when one of them failed, the load was too much for the remaining radios. As such we are tripling the capacity on our main tower this weekend, December 6th and 7th.
In addition, we are installing some of the “next generation” of wireless equipment, which, if one believes the marketing hype, can bring a three-fold increase in performance. Unfortunately, it is not (yet) backwards compatible with our existing equipment and since the technology is still in its infancy, we’ll be slowly testing the gear to ensure it meets our high quality standards.
The network upgrades are currently scheduled for this weekend, Saturday, December 6th pending weather. If it is raining cats and dogs or too windy, our fallback day is Sunday, December 7th. During the upgrades, we’ll be adding new equipment which will not be service impacting for any customers. Once the new equipment is up and running, we’ll move some of our customers over to that new gear which may cause a roughly 30 second blip in connectivity while that change occurs. The existing equipment we have in service will be removed and upgraded with new equipment. After all of the equipment is in place, the system will start to load balance all of our customers across our system at which point you may see another 30 second or so blip in service.
We greatly appreciate everything that our customers do for us and love when we’re able to make new and exciting changes to improve the internet for our existing customers and others in Florence. We expect the interruptions to be very brief this weekend and hopefully not too noticeable. As always, should you have any questions or concerns please don’t hesitate to email or call us.